Man With Van Crewshill Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Crewshill provides domestic and commercial transport, loading, unloading, and related removal services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. If any part of these terms is not clear, the customer should raise the issue before the booking is accepted.

For the purposes of these terms, the words “we”, “us” and “our” refer to Man With Van Crewshill, and the words “you” and “your” refer to the person, business, or organisation making the booking. These terms apply to all standard man and van services, small removals, item transport, collection and delivery work, and any additional labour agreed in advance.

Nothing in these terms affects your statutory rights under UK law. We may update these terms from time to time, and the version in force at the time of booking will apply to the service you have arranged. Unless otherwise agreed in writing, any estimate is based on the information supplied at the time of enquiry and may change if the scope of work changes.

Booking Process

All bookings for Man With Van Crewshill removals must be confirmed by us before the service is secured. A booking may be requested by providing details such as the collection and delivery addresses, the preferred date, access conditions, item descriptions, approximate load size, and any special requirements. We may also ask for photographs or further information where needed to assess the job properly.

Any quotation or estimate given before booking is based on the information available at that time. If the goods, access conditions, distance, waiting time, parking restrictions, or labour required differ from what was originally described, we may revise the price accordingly. Acceptance of a quote does not guarantee availability until we have issued confirmation.

We reserve the right to refuse or withdraw a booking where the work is unsafe, unlawful, outside our service scope, or not reasonably possible with the vehicle and crew allocated. You are responsible for ensuring that the goods to be moved are accurately described. Misrepresentation of the load, including concealment of weight, quantity, or prohibited items, may lead to additional charges or cancellation of the job.

Where a time slot is agreed, we will aim to attend within that period, but arrival times may be affected by traffic, weather, prior delays, or circumstances beyond our control. Any appointment window is an estimate unless expressly stated otherwise. We will make reasonable efforts to keep you informed of material delays.

If access is difficult, requires stairs, long carries, waiting time, parking fees, or the use of permits, you must notify us in advance. Failure to provide accurate access information may result in extra charges, revised timing, or inability to complete the service. The customer must ensure that someone authorised is present to confirm the goods and provide instructions if required.

Payments and Charges

Payment terms will be stated at the point of booking or before the service begins. Unless agreed otherwise, payment is due immediately upon completion of the job and before the vehicle or crew leaves the delivery location. We may require a deposit, part payment, or full prepayment for certain services, particularly for larger jobs or short-notice bookings.

All prices are quoted in pounds sterling and, where applicable, may be subject to VAT. Charges may be based on time, distance, number of workers, vehicle size, access difficulty, waiting time, or a fixed agreed rate. Additional costs may apply for parking, tolls, congestion-related charges, permits, specialist equipment, or disposal fees if these have been incurred in connection with the service.

If the job takes longer than expected because of circumstances outside our control, such as delayed access, incomplete packing, inaccurate item counts, or customer instructions that change during the job, additional time may be charged. Any extra work requested on the day is subject to availability and may be charged at our current rates. All extras must be paid for in full unless we have agreed credit terms in writing.

We accept that customers may prefer to pay by bank transfer, card, cash, or another method agreed in advance. However, we may decline a payment method if we reasonably consider it impractical or insecure. We are entitled to withhold completion documentation or further services until all amounts due have been paid in full.

If a payment is declined, reversed, disputed without proper grounds, or not received by the due date, we may charge reasonable administration costs and interest where permitted by law. The customer will remain responsible for any costs of recovery, including fees incurred in pursuing unpaid balances. No set-off or deduction may be made unless required by law or agreed by us in writing.

Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving us notice as early as possible. Cancellation charges may apply depending on how much notice is provided, whether vehicles or staff have already been allocated, and whether any third-party costs have been incurred. The closer the cancellation is to the scheduled time, the more likely it is that a charge will apply.

If you cancel after a crew has departed, after loading has begun, or after we have incurred substantial preparation costs, you may be charged the full fee or a reasonable proportion of it. Where a deposit has been paid, it may be retained in whole or in part to cover costs, time, and administrative losses, subject to applicable consumer law.

We may cancel or reschedule a booking if the vehicle becomes unavailable due to breakdown, accident, severe weather, unsafe conditions, staff illness, legal restriction, or any event beyond our reasonable control. If we cancel for reasons within our control, we will offer an alternative date or refund any advance payment for the cancelled portion of the service. Our liability for cancellation is limited as set out below.

Delays caused by traffic congestion, road closures, incidents, weather, or access problems are not usually treated as a breach of contract. Where possible, we will offer a revised estimated arrival time. If the customer is not present at the agreed time or cannot grant access within a reasonable period, waiting charges may apply, or the booking may be treated as cancelled by the customer.

If you need to change the job after confirmation, such as adding extra items, changing addresses, altering the date, or requesting additional labour, we may adjust the price and timing. We are not obliged to accept amendments that materially change the nature of the service or that would make the booking impractical.

Liability, Customer Responsibilities, and Service Limits

We will use reasonable care and skill when providing van and crew services. However, the customer is responsible for ensuring that items are properly packed, labelled, and ready for transport unless packing has been specifically included in the service. Fragile, valuable, or irreplaceable items should be declared in advance so that appropriate handling can be arranged.

We are not responsible for loss or damage arising from inadequate packing, hidden defects, pre-existing faults, unsuitable containers, or the natural movement of goods during transport. Customers should remove or secure loose parts, drain appliances where relevant, and ensure that furniture, equipment, and boxes are suitable for lifting and transit. Unless we have agreed otherwise, we do not dismantle or reassemble items, disconnect utilities, or handle hazardous materials.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our proven negligence or breach of contract. We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence. We are not liable for indirect losses such as loss of profit, loss of business, loss of opportunity, or consequential damage.

If an item is damaged or lost, you must notify us as soon as reasonably practicable and in any event within a reasonable time after the service is completed. A claim should include details of the item, the alleged damage, and supporting evidence where available. We may inspect the item and request further information before deciding whether any payment is due. Any compensation will normally be limited to the reasonable repair value or replacement value of the affected item, taking account of age and condition.

You must ensure that your property, premises, and access route are safe for our crew. This includes obtaining permission to use lifts, loading bays, private roads, or communal areas. You are responsible for protecting floors, walls, doors, and fixtures unless we have agreed to provide protective materials. If your instructions or the condition of the premises create a safety risk, we may stop work until the risk is removed or decline to continue.

We may refuse to move items that are unlawful, dangerous, excessively heavy, poorly secured, contaminated, or likely to cause injury or damage. This includes but is not limited to explosives, corrosive substances, live animals, perishable waste, or items that require specialist licensing. The customer must tell us in advance if any item requires special treatment or legal compliance.

Waste Regulations and Unwanted Items

When a service involves clearance, disposal, or the removal of unwanted items, the customer must ensure that the waste has been accurately described and that they have the right to dispose of it. We will only remove waste in accordance with applicable UK waste regulations and may refuse materials that are prohibited, improperly packaged, contaminated, or likely to require specialist handling.

Where we transport waste, the customer may need to provide evidence that the disposal is lawful and that the waste transfer process is properly authorised. We may request a description of the waste, its source, and its intended destination. If permits, licences, or transfer notes are required, the customer must cooperate fully and provide accurate information. Illegal dumping and fly-tipping are strictly prohibited.

General household rubbish, furniture, office items, and similar non-hazardous materials may be accepted where agreed, but hazardous waste, asbestos, chemicals, medical waste, oils, batteries, paints, gas cylinders, and electronic waste may require specialist disposal arrangements. If we believe an item breaches waste regulations, we may stop collection, charge for time spent, and notify the relevant authorities where necessary.

The customer remains responsible for ensuring that no item handed over for disposal is subject to a separate legal restriction, ownership dispute, or third-party claim. If we are asked to remove waste from a site controlled by a landlord, business, or managing agent, you must have the necessary authority to instruct the disposal. We do not accept responsibility for unlawful disposal instructions given by the customer.

Force Majeure, Termination, and Governing Law

We will not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including extreme weather, fire, flood, strikes, road closures, civil disorder, government action, or failure of utilities or transport networks. In such circumstances, we may suspend the service, rearrange the booking, or cancel it without liability beyond refunding any unearned payment.

We may terminate or suspend a booking immediately if you fail to pay, provide false information, act abusively, create a safety risk, request unlawful conduct, or materially breach these terms. Termination does not affect rights and obligations that have already accrued, including payment for work already carried out or costs already incurred.

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these terms must be agreed by us in writing.

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. This provision applies to all man with van and removal services supplied under these terms.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms and conditions. You also confirm that the information provided is accurate and complete to the best of your knowledge. Man With Van Crewshill aims to deliver a reliable service based on clear communication, lawful operation, and fair treatment of every customer.