Terms and Conditions
Man with Van Crews Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Crews Hill provides man and van, house moves, flat moves, office removals, and related transport and removal services within the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions on behalf of yourself and any other person using the service under your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business making the booking and responsible for payment.
We, us, our means Man with Van Crews Hill supplying removal and transport services.
Services means any man and van, removal, transport, loading, unloading, packing assistance, or related services we provide.
Goods means the items and belongings that you ask us to move, transport, or handle.
Vehicle means any van or other vehicle we provide to carry out the Services.
Service area means the areas in which we agree to provide our man and van and removal services, typically including Crews Hill and surrounding locations, subject to our confirmation.
2. Booking Process
2.1 You may request a quotation by providing accurate information about the collection and delivery addresses, the type and quantity of Goods, access and parking conditions, required dates and times, and any special requirements such as dismantling, packing, or multiple trips.
2.2 Quotations are based on the details you provide. If the information is inaccurate or incomplete, we may adjust the price, refuse to carry certain items, or in some cases decline to complete the Service if it would be unsafe or unreasonable.
2.3 A booking is only confirmed when we have expressly accepted it and provided you with a confirmation of the agreed date, time window, and price or charging basis. Any estimated arrival window is given in good faith but is not guaranteed, as it may be affected by traffic or unforeseen circumstances.
2.4 If your move or job involves time restrictions such as lift bookings, parking suspensions, or building management rules, you must inform us at the time of booking. We are not responsible for delays or additional charges arising from restrictions not disclosed in advance.
2.5 You must ensure that we are legally allowed and practically able to park and operate our Vehicle at the collection and delivery locations. Any parking permits or arrangements that may be required are your responsibility unless otherwise agreed in writing.
3. Services Provided
3.1 We will provide the agreed number of staff, Vehicle capacity, and level of assistance according to the confirmed booking. Typical services may include loading, securing, transporting, and unloading Goods.
3.2 Unless explicitly agreed, our Services do not include professional packing, unpacking, disconnection or reconnection of appliances, or furniture dismantling and reassembly. Where we agree to assist with such tasks, we do so with reasonable care but cannot guarantee that items will be returned to their original condition or that manufacturer warranties will remain valid.
3.3 We reserve the right to refuse to move any item that we reasonably consider unsafe, illegal, excessively heavy or bulky for the available personnel and equipment, or likely to cause damage to the Vehicle, property, or Goods.
3.4 You must ensure that Goods are suitably packed and prepared for transport, with fragile or high-value items properly protected. We are not responsible for damage arising from inadequate packing where packing was carried out by you or a third party.
4. Customer Responsibilities
4.1 You must be present, or ensure an authorised adult representative is present, throughout collection and delivery to direct our staff and confirm that all Goods have been loaded and unloaded as required.
4.2 You are responsible for securing all necessary permissions for access, including building entry, lift use, and parking or loading bay access. You must also notify neighbours or building managers where required.
4.3 You must remove or secure any hazards at the premises, including trip hazards, loose floor coverings, or unsafe staircases or walkways. We may refuse to proceed if we believe conditions are unsafe.
4.4 It is your responsibility to check that nothing has been left behind at the collection property before we leave and that all Goods have been unloaded at the delivery address. We are not responsible for returning to collect forgotten items unless agreed as an additional service and subject to extra charges.
5. Payments and Charges
5.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as stated in your booking confirmation. Minimum charges may apply.
5.2 Additional charges may apply for waiting time, extended loading or unloading times beyond those reasonably expected from the information supplied, additional stops, extra staff, tolls, congestion charges, parking fees or fines, and work outside standard hours where not included in the original quote.
5.3 You agree to pay any deposit required to secure your booking, within the timeframe specified. We may treat your booking as cancelled if a required deposit is not paid on time.
5.4 Unless otherwise agreed in writing, all balances are payable on completion of the Service on the same day. We may refuse to unload Goods until payment has been received in full.
5.5 If payment is not made when due, we reserve the right to charge interest on overdue sums and to withhold or store Goods at your risk and expense until payment is received.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation is the date on which we confirm receipt of your cancellation notice.
6.2 We may apply cancellation charges, particularly where cancellations occur close to the scheduled date. Any deposit may be non-refundable if you cancel within a short period before the booking date, as reasonably determined by us.
6.3 If you reduce the size or duration of the job, we reserve the right to revise the price. If you significantly increase the scope, number of items, distance, or time required, we may need to issue a new quotation and cannot guarantee that we will be able to accommodate the change on the original date or time.
6.4 We may cancel or reschedule a booking where circumstances beyond our reasonable control make it impossible or unsafe to carry out the Service. This may include severe weather, accidents, Vehicle breakdown, road closures, or staff illness. In such cases, we will aim to rearrange as soon as reasonably possible, but we will not be liable for any indirect or consequential loss arising from such delay or cancellation.
7. Waiting Time, Delays and Access
7.1 You must ensure we have timely access to both collection and delivery addresses. If we are delayed because keys are not available, access cannot be obtained, or you or your representative are late, waiting time may be charged at our standard rates.
7.2 We will take reasonable steps to arrive within the agreed time window, but specific arrival times are not guaranteed. We are not liable for losses caused by delays outside our reasonable control, such as traffic congestion, accidents, extreme weather, or enforcement action.
7.3 Where access to the property is restricted, for example due to narrow staircases, low ceilings, limited lift capacity, or long carrying distances, we may charge extra and cannot be held responsible for any damage to the property or Goods if you instruct us to proceed despite our advice.
8. Goods We Do Not Carry
8.1 Unless expressly agreed in writing, we will not carry any of the following items: hazardous or explosive materials, flammable liquids, gas cylinders, illegal items, live animals, perishable items, cash or negotiable instruments, jewellery, watches, precious metals, valuable collections, or items of exceptional or irreplaceable value.
8.2 If you include any prohibited items without our knowledge or consent, you do so entirely at your own risk. We may remove, dispose of, or hand such items to the relevant authorities without compensation, and you will be responsible for any resulting costs, claims, or damage.
9. Waste, Disposal and Environmental Regulations
9.1 We are a removal service and not a licensed waste carrier unless expressly stated. We do not normally transport waste, rubbish, or items intended solely for disposal.
9.2 If you require removal of items to a recycling centre or authorised waste facility, you must inform us at the time of booking so that we can confirm whether we are able to provide such a service in compliance with UK waste regulations.
9.3 We do not permit the loading of household rubbish, builder's waste, hazardous materials, or fly-tipped items into our Vehicles without prior agreement. Any breach of environmental or waste regulations arising from Goods you supply will be your responsibility.
9.4 You agree to indemnify us against any fines, penalties, or claims arising from unlawful disposal, incorrect classification of waste, or failure to disclose that Goods are waste or hazardous.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods while in our care is limited as set out in this section.
10.2 We are not liable for any loss or damage arising from inherent defects, pre-existing damage, wear and tear, inadequate packing by you or a third party, or the fragile nature of certain items that are not suitable for transport.
10.3 We are not responsible for damage to items that we advise cannot safely be moved, if you nevertheless insist that we proceed and we act with reasonable care.
10.4 Our total liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum per job, reflecting the charges paid for the relevant Service, unless otherwise agreed in writing. If you require a higher level of cover, you should arrange your own insurance for the move.
10.5 We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses, whether or not you have informed us of the possibility of such losses.
10.6 You must inspect Goods and property promptly on completion of the Service. Any visible loss or damage must be reported to us as soon as reasonably practicable and in any event within a short period after completion. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability.
11. Damage to Property
11.1 We will take reasonable care to avoid damage to property, including floors, walls, door frames, and fixtures, while carrying out the move.
11.2 You should protect vulnerable surfaces and fixtures in advance, for example by covering floors or removing door closers and fragile fittings where appropriate and safe to do so.
11.3 We are not responsible for cosmetic damage to surfaces or fixtures where access is restricted or where large or heavy items must be manoeuvred in tight spaces and you instruct us to proceed.
12. Insurance
12.1 You are strongly advised to arrange suitable insurance for your Goods to cover the period of the move, particularly for any items of high value, fragility, or special importance.
12.2 Our charges do not include comprehensive insurance for Goods unless expressly stated. Any insurance cover that may be in place is subject to its own terms, conditions, and exclusions.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to remedy the situation where reasonably practicable.
13.2 Any formal complaint should be submitted in writing within a reasonable period after completion of the Service, giving full details of the issue and any loss or damage claimed.
14. Data Protection and Privacy
14.1 We will collect and use your personal information such as your name, address, and job details for the purposes of providing the Services, taking payment, managing bookings, and complying with legal obligations.
14.2 We will take reasonable steps to protect your personal information and will not sell or rent your details to third parties. We may share information with third parties only where required to carry out the Services, process payments, or comply with law enforcement or regulatory requirements.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
15.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal statements or assurances will not alter these written terms unless confirmed in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Man with Van Crews Hill.
By making a booking with Man with Van Crews Hill, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
